At Dr. Della Summers Dental Solutions in Kamloops BC, we use the latest technological advances to ensure that you receive the most effective care and positive experience possible. View our list of services here or contact us for more information.
The entire office is set up to make patients feel as “at home” and as comfortable as possible. Our staff and patients often refer to the reception area as the “living room”
Most patients have a certain level of anxiety about visiting the dentist. One of the first things we do to try and help them through this, is we turn control of the appointment over to the patient. That is, we ask the patients to tell us if they feel ANY discomfort of any kind, by raising their hand, and we PROMISE to stop. This begins during the examination, through the consultation, and into the restorative appointment. It is based on TRUST, pure and simple. We have to earn their trust. How do we do this? We prove it to them. We take baby steps. There are always lots of questions and answers. Trust is earned, not just given.
This sounds very simple, and obvious, but a lot of dentists don’t do this. This is about control. When patients feel in control of the situation, they relax, because they trust that we will stop.
We explain the procedures to the patient (at least as much as they want to hear). I have personally had just about every dental procedure that can be done, done in my own mouth. I can tell the patients from a patients point of view what to expect.